Return & Refund Policy
Thank you for shopping at Snowbound Customs.
If you are not satisfied with your purchase, we are here to help.
Return policies vary between individual vendors. Before making a return request, please refer to the individual product vendor's return policy. Some products are built to order and returns cannot be accepted. If a product does not have a return policy, then the sale is considered to be final once purchased.
Refund policy varies between individual vendors. Before making a refund request, please refer to the individual product refund policy. Our goal is to make sure that you are satisfied with your purchase. If there is a physical defect with the product, please let us know. Due to the nature of some products being custom and built to order, there may be surface blemishes or small imperfections which is not covered. To receive refund on an order that has not shipped, please refer to the cancellations section.
You will be irresponsible for paying your own shipping costs for returning an item. Shipping costs are nonrefundable. If you receive a refund, the shipping cost will be deducted from your refund.
Order cancellations may be requested before the product has been shipped out for all products. Cancellations will result in a 30% restocking fee depending on the vendor.
Cancellations are not accepted for custom, built-to-order products once the order has reached the production phase. All sales for custom orders are final. Vendor policies vary so some cancellation requests may not be accepted. Please refer to the individual vendors policy or contact us for more information.